Refund policy

All sales are final. Since we are a fresh brand with limited quantities, we are not able to offer returns or exchanges at the moment. We have provided detailed measurements of each product to help you make the best sizing choice. Please be sure to double check your sizing and provided shipping information before purchasing. For concerns regarding damaged items or incorrect sizing please email us at info@zhyun.us with details and we will try our best to satisfy the issue. Thank you for understanding.

 

ZHYUN is not responsible for paying additional VAT charges for customs clearance. All customs is separate from the shipping cost and is out of our control. We cannot lower the value of orders to avoid potential customs. 

 

Lost shipments and stolen packages from doorsteps/mailboxes are not the responsibility of ZHYUN and claims must be made by the customer to the appropriate carrier.

 

ZHYUN will not accept any items that have been worn, washed, or altered for any reason.

 

- ZHYUN